Returns Policy

This policy is offered in addition to your statutory rights.
Any items returned for refund or exchange must be in original/fully resalable condition and any labels intact.

Customized products can’t be returned unless they are faulty, please contact us on returns@soloticaofficial.co.uk for more information

Return by post

You can return your items within 14 days of receipt of your order for a full refund to the original payment method used, however you will be responsible for the postage and any associated cost and risk of the return of the goods to us. You must ensure the products are received by our Online Returns Center within 14 days of receipt of your order otherwise your refund may be refused.

Just make sure that you are eligible to make a return if not then you may have to pay postage to receive your product(s) back.

If you return your purchase by post after the time period outlined above (except for faulty or damaged goods), we reserve the right not to offer you a refund in full. In these circumstances we may instead return your purchase to you and prior to sending it, you will be charged the delivery fee applicable to the products and your location.

A refund will be credited to your original payment method within 14 calendar days of us receiving the returned goods at our Online Returns Center. Please note some banks may take longer to credit your account. We are not liable and cannot take any responsibility for any bank charges that you may incur during the refund process.

We recommend that you return the items via a recorded delivery service and retain the proof of postage.

Right to cancel

UK and EU customers have the right to cancel orders under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Consumer Contract Regulations 2013”).

If you wish to cancel pursuant to the rights set out in the Consumer Contract Regulations 2013.

How to return your item(s)

When you purchase an order online or by phone you have a statutory right to cancel your order & notify us at any time up to 14 calendar days from the day after you receive the goods, without any reason.

After notifying us of your intent to cancel you have a further 14 calendar days to return the item(s) to us, at your own cost, for a full refund.

By Post

Step 1 – Fill your returns form (You can email us on returns@soloticaofficial.co.uk for the returns form.)

Print your e-receipt which has been emailed to you, on your Order Dispatch email.

Complete the returns information and include this in the parcel before repacking.

Step 2 – Post your parcel