Consumer Rights

Right to Cancel

 In addition to our Good Will Returns Policy, when you purchase an order online or by phone you have a statutory right to cancel your order at any time up to 14 calendar days from the day after you receive the goods, without any reason.

After notifying us of your intent to cancel you have a further 14 calendar days to return the item(s) to us, at your own cost, for a full refund.

To notify us of your intention to cancel you can complete the cancellation form provided at the link below and post to Solotica Head Office, Mail Department, Derby, DE1 9DP with your goods that you’d like to return.

Just make sure that you are eligible to make a return if not then you may have to pay postage to receive your product(s) back.

Restrictions on Cancellation

Orders of made to measure or personalized items or perishable goods (such as hampers) or items sealed for personal hygiene reasons (which have been unsealed) may not be cancelled unless they are faulty, incorrect or damaged upon delivery.

Effect of Cancellation

Within 14 calendar days of receipt of the returned goods or proof of postage (whichever is earliest) we shall refund the amount for the item(s).

Refunds will be made to the same payment method you used to make the order.

We are unable to provide a refund of the delivery charges when you are only cancelling part of your order.

We may make a deduction from the refund for any loss of value caused by your damage and/or unnecessary handling.